Tates Travel Group Terms
and conditions
Application
These conditions apply whether or not a Contract of Carriage has
been entered into as a result of a quotation being offered and
accepted or whether a Contract has been made verbally or in writing.
Liability
The Company shall not be liable for loss to the hirer or any of the
passengers in the coach resulting from:
(i) Stoppages of work howsoever caused, preventing performance of
the contract hire.
(ii) Loss of, or damage to, luggage or any property which belongs to
any passenger that is left in a vehicle unless such loss or damage
is caused by any act or default of the Company. All articles of lost
property recovered from a vehicle will be held at the depot at which
the vehicle is based.
(iii) Breakdowns of the Company's vehicles.
(iv) Breakdowns of vehicles or ferries belonging to third parties.
(v) The conditions of any vehicles, ferries or premises belonging to
third parties.
(vi) The Company hereby limits its liability resulting from vehicle
hire to the total cost of the hire.
(vii) Any delay caused by an Act of God or any other circumstance
not under the Company's control.
(viii) Breakdown of onboard facilities (when provided) e.g. toilets,
drink machines, videos, radio/cassette and public address systems.
Quotations
Quotations are made subject to a vehicle suiting the Hirer’s
requirements being available at the time of acceptance. Quotations
are based on costs prevailing at the time and in accordance with
details provided by the Hirer. Unless otherwise stated admission
charges, meals, accommodation and parking charges for special events
are not included in the price quoted. Quotations are valid for 28
days from the date of issue or for any other period specified in
writing.
Payment
(i) If the Hirer does not have credit facilities with the Company
then a non-refundable deposit of £50.00 is payable at the time of
booking and the balance of the hire charge must be paid 7 working
days prior to the start of the hire unless any other terms have been
confirmed by the Company in writing.
(ii) If the Hirer has prearranged credit facilities with the Company
he/she will receive an invoice at the end of the hire. Payment is
due within 30 days of the date of invoice. The Company reserves the
right to add interest at the rate of 3% above National Westminster
Bank plc base rate in force at the time being, after the date by
which payment should have been made.
(iii) Subject to prior arrangement with the Company, the Company
will accept payment from a non-UK clearing Bank by Bank Transfer.
Such a payment shall be the full sterling value of the invoice
rendered. All charges, negotiation fees, interest or any other costs
relating to the transfer of funds are to be the responsibility of
the Hirer.
Cancellation By The Company
In the event of any emergency or force majeure or of any action by
the Hirer to vary agreed conditions unilaterally, the Company may,
by returning all money paid and without further or other liability,
cancel the Contract.
Cancellation By the Hirer
(i) Should the Hirer wish to cancel any agreement, the Company
reserve the right to apply the following scale of charges in
relation to the total hire charge:
From time of booking up to 7 days prior to date of hire: Deposit
retained
From 6 days up to 72 hours prior to date of hire: 50%
From 48 hours to 24 hours prior to hire: 100%
Less than 24 hours prior to hire: 100%
(ii) Cancellation due to inclement weather will be charged as above
(iii) Should the Hirer have credit facilities with the Company and
the Hirer cancels a booking, then the Company reserves the right to
apply the above scale of charges to the account.
Route and Time Variation
Should a vehicle be detained by the Hirer or taken on a longer
journey than that contracted for, the Company reserves the right to
make an additional charge commensurate with the costs incurred. In
any event the vehicle(s) will depart at times agreed with the Hirer
and the Company will not be liable for any loss or injury sustained
by any passenger who fails to join a vehicle at the appointed time.
Delays
The Company gives advice on journey time in good faith but does not
guarantee the completion of any journey in any specified time and
will not be liable for loss, delay or inconvenience caused by the
actual time of the journey.
Substitution
The Company reserves the right to hire in vehicles from other
operators and also to provide a larger than specified vehicle at no
additional charge, unless any seats are used. If extra seats are
used an additional charge will be made pro-rata to the hire charge.
The Company reserves the right to substitute other vehicles
(including those of other operator(s)) or ancillary facilities for
all or part of the hiring subject to such substitute, so far as
possible in the circumstances, being of similar quality.
Agency Agreements
Where the Company hires in vehicles from other operators and where
the Company arranges ancillary facilities, such as meals,
accommodation, ferries, admission, tickets or any other service
provided by another supplier, it does so as agent for and on behalf
of the Hirer. Any terms and conditions imposed by such other
suppliers through the Company shall be binding on the Hirer as if he
had directly contracted for such services.
Drivers’ Hours and Rest Periods
The hours agreed with the Company for the operation of any hire must
be strictly observed (other than in the case of serious emergency or
diversion) so that current regulations governing driver’s hours and
rest periods can be complied with. The Company reserves the right to
curtail or otherwise alter any hire that does not comply with the
relevant regulations.
Driver’s Accommodation
Unless agreed otherwise, in writing, driver’s accommodation (where
applicable) must be provided and paid for by the Hirer. This should
be single en suite accommodation including bed, breakfast and an
evening meal.
Use of Vehicle
Unless confirmed in writing by the Company the vehicle should not be
assumed to remain at any point between the outward and return
journeys nor to remain available for the Hirer’s incidental use when
parked at such points.
Seating Capacity
The Hirer must not load any vehicle beyond the number of passengers
that it is legally permitted to carry. The Company reserves the
right to supply a larger coach than is ordered at no extra charge.
Should there be room to accommodate additional passengers, other
than stated at the time of booking, the Company reserves the right
to apply an additional charge.
On Board Facilities
If needed, then a request by the Hirer for a toilet, drinks machine,
video, radio cassette and public address system etc, should be made
at the same time as the quotation is given. Toilets and coffee
machines may be fitted to some coaches, due to the law regarding the
use of seatbelts it is now illegal to use these facilities whilst
the vehicle is moving, any passenger doing so does so at their own
risk. The Insurance Passenger Liability may be at risk by not
complying with these instructions.
Refreshments & Alcoholic Beverages
No food and drink, including alcoholic beverages, may be consumed on
the vehicle.
Passengers Property
The recommendation of the Department of Transport is that for safety
of passengers each passenger is limited to a maximum baggage weight
of 10 kilos per person. Unless previously agreed with the Company
the driver is the sole arbiter as to the carriage of a passenger’s
luggage and its storage. The Company will not accept liability for
any damage to or loss of any property left on a vehicle by a
passenger. All articles of lost property recovered from a vehicle
will be held at the depot at which the vehicle is based for a period
not exceeding one month, after which the Company reserves the right
to dispose of the items. A small charge will be made for the keeping
of lost property handed in at the end of a Hire.
Conduct of Passengers
The driver is responsible for the safety of the vehicle. Any
passenger whose conduct is in breach of statutory regulations may be
removed from a vehicle or prevented from boarding on the driver’s
authority. The Hirer will be responsible for the conduct of
passengers and for any damage caused to the vehicle by passengers
during the hire.
Seatbelts
It is now a
legal requirement for all passengers to use the provided seatbelts.
Warning signs are fitted to all coaches these ensure we comply with
the law by requesting you to use them.
Unclean vehicles
Vehicles
returning off hire in a unacceptable condition due to excess rubbish
/ litter etc the Hirer may be invoiced for an additional charge of
up to £50.00.
School
Parties
The ‘organiser’ shall be the Hirer and not the School. It shall be
the absolute responsibility of the Hirer to ensure that the
necessary arrangements have been made for the safe supervision and
conduct, including the wearing of the seatbelts, of all students in
the party. A member of staff must occupy the seat situated alongside
the Emergency Exit at the rear of the vehicle.
Toilet facility must not be used on the moving coach.
Animals
On a private hire no animal may be carried without prior agreement,
in writing, of the Company.
Complaints
Any complaint in respect of the Company’s services should be made in
writing to the Company’s registered office as soon as possible and
in any event within 28 days at the end of the hire.
Notices
No bill, poster or notice is to be displayed on any vehicle without
the consent of the company.
Insurance
Hirer and individual passengers are advised to insure themselves for
those events not covered under the Company’s Policy, for example,
delay and loss of luggage. The Company can arrange additional
insurance cover on request.
English Law
English Law governs this Contract.
